Mangsang IT

🧩 UNIT 1: Practice Negotiation Skill (GU009L3V1) 📝 Multiple Choice Questions (MCQs) Negotiation is a process of — a) Conflict creation b) Mutual agreement c) Competition d) Ignoring others Answer: b) Mutual agreement The first step in negotiation is — a) Participating b) Planning c) Signing d) Arguing Answer: b) Planning Which of the following is part of preparation for negotiation? a) Background research b) Random talking c) Avoiding others d) Ignoring facts Answer: a) Background research Non-verbal communication includes — a) Body language b) Writing reports c) Making phone calls d) Sending emails Answer: a) Body language Which technique helps to collect more information? a) Open-ended questions b) Yes/No questions c) Avoiding questions d) Guessing Answer: a) Open-ended questions Active listening means — a) Interrupting others b) Listening carefully and responding c) Talking more d) Arguing Answer: b) Listening carefully and re...